Most conversations about a “phone system” stop at the phone. CelereTech’s hosted VoIP platform makes several other communication options available alongside it — here’s what each one actually does.
Video Conferencing
Video meetings are available as an option on the same platform as phone calling. An employee can move from a phone call to a video meeting without switching apps or vendors — the same login handles both when this option is enabled.
Team Messaging and Chat
Team messaging provides real-time chat between employees — direct messages and group channels — available on the same platform as calling and video. It functions similarly to a standalone team chat application, with the option to keep it in one system alongside the phone service rather than a separate login and vendor relationship.
Business SMS
Business SMS lets employees send and receive text messages tied to the business’s own number, rather than a personal cell phone. This keeps customer and vendor text communication inside the same system as calls and chat instead of scattered across individual employees’ personal devices, where a business has no visibility or continuity if that employee leaves.
Virtual Fax
Virtual fax sends and receives faxes digitally, by email or through a web portal, without a physical fax machine or a dedicated analog line. It’s easy to assume fax is obsolete, but certain document types in legal, healthcare, real estate, and government work still move by fax specifically — virtual fax handles that requirement without keeping old hardware around just for it.
AI-Powered Call Transcription
Calls can be automatically transcribed, with an AI-generated summary highlighting key points and action items — useful for training, dispute resolution, and simply not relying on memory for what was discussed and agreed to. This is a feature of the calling platform itself, worth distinguishing clearly from Orbit AI, CelereTech’s separate AI voice agent product that actually answers calls: transcription documents a conversation a person already had, rather than handling the call itself.
Mobile and Desktop Apps
The mobile and desktop apps give employees access to their business phone number, voicemail, and whichever other options — chat, video, fax — are enabled for their account, from a phone or laptop, whether they’re in the office or working remotely, without requiring a physical desk phone to make or receive business calls.
Presence
Presence shows whether a colleague is available, currently on a call, or away, visible directly inside the chat and calling interface. It’s a small feature, but it removes a surprising amount of daily friction — no more calling someone who’s already on another line, or messaging someone who’s out of office, without knowing that beforehand.
Where This Can Replace a Tool You’re Already Paying For
A business already paying for a standalone video conferencing subscription, or a separate team chat application, may be able to consolidate onto the equivalent option in its hosted VoIP platform instead. It’s worth asking what’s actually available on your current plan before assuming a separate tool is still necessary.
How CelereTech Approaches This
CelereTech configures video conferencing, team messaging, business SMS, virtual fax, and AI-powered call transcription as available options on your hosted VoIP platform — we’ll walk through which ones actually fit how your team works rather than presenting it as a fixed, all-or-nothing package.
Ask CelereTech what’s available for your phone system and which options make sense for your business.